These Terms of Service (the “Terms”) are a legal agreement between you and ArcSeven Ltd (“ArcSeven”, “we”, “us”, or “our”) for access to and use of ArcLedger (the “Service”), including the website at arcledger.co.uk and related applications.
By accessing or using the Service, requesting access, accepting an invite, or creating an account, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. Submitting an access application does not by itself create a paid contract or obligate us to grant access.
1. Parties and eligibility
The contracting entity is ArcSeven Ltd. Legal notices: legal@arcsevenlabs.co.uk. Privacy: privacy@arcsevenlabs.co.uk. ICO registration reference: ZC178598.
You must be at least 18 and have legal capacity to contract. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation. In that case, “you” and “your” refer to that organisation.
2. Access and accounts
Access to ArcLedger is generally by application and approval, invite, or other means we designate. We may accept, refuse, suspend, or revoke access at our discretion, including for security, abuse, non-payment, or breach of these Terms.
You must provide accurate information, keep credentials and invite links confidential, and promptly notify us of unauthorised use at legal@arcsevenlabs.co.uk. You are responsible for activity under your accounts and for configuring roles and permissions within your organisation.
3. The Service
We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your account term, subject to these Terms. Features may change, be added, or be withdrawn. Beta, roadmap, or “in build” features are provided as-is and may be incomplete or inaccurate.
We aim for high availability but do not guarantee uninterrupted or error-free operation. Maintenance, hosting issues, or third-party outages may affect the Service. We may modify, suspend, or discontinue features with notice where reasonable.
Third-party services (for example Open Banking providers, email delivery, payment processors, hosting, or artificial intelligence / document-processing providers) may be required for certain features and are subject to those providers’ terms. We are not responsible for third-party services we do not control. Optional modules (for example assets or AI) may be enabled or disabled per organisation; availability depends on your plan and our platform configuration.
4. Your data and content
You retain ownership of data and content you or your users submit to the Service (“Customer Content”). You grant ArcSeven a worldwide licence to host, process, transmit, display, and create backups of Customer Content solely to provide and secure the Service — including, where you use optional AI features, transmitting relevant Customer Content (such as receipt files and related context) to our AI subprocessors — and as otherwise described in our Privacy Policy.
You represent and warrant that:
- you have all rights and consents needed to submit Customer Content and to permit our processing of it;
- Customer Content and your use of the Service will not violate law, regulation, or third-party rights; and
- you will not upload malware or attempt to disrupt, probe, or reverse engineer the Service except as permitted by law or with our prior written consent.
5. Acceptable use
You must not use the Service to:
- break any applicable law or regulation, or infringe third-party rights;
- engage in fraud, deception, or unlawful business practices;
- probe, scan, or test vulnerabilities without our prior written consent;
- circumvent access controls, rate limits, or multi-tenant isolation;
- generate load that materially harms the Service or other customers;
- misrepresent outputs of the Service (including AI suggestions) as certified advice or as filed with any authority; or
- resell, sublicense, or provide the Service as a standalone product to third parties without our written agreement (internal use within your organisation is permitted).
We may investigate violations, remove access, and cooperate with authorities.
6. Tax, VAT, and finance features
Without limiting the callout above, you acknowledge that:
- eligibility for VAT margin schemes, global accounting, apportionment methods, and related treatments depends on facts and law outside our control;
- any job-lot apportionment, margin, or VAT figures produced by the Service are estimates or working aids unless and until verified by you and your advisers;
- purchase prices, invoices, and supporting records you supply must be accurate; we do not verify HMRC compliance on your behalf; and
- you alone are responsible for filings, payments, record retention, and responses to HMRC or other authorities.
7. AI-assisted features
Where the AI module is enabled for your organisation, authorised users may submit Customer Content (including receipt images and PDFs) for automated text extraction and suggested expense fields. You acknowledge that:
- AI outputs are probabilistic suggestions only and may omit, misread, or invent details;
- you must review and correct suggestions before saving records or relying on them for accounting, tax, reimbursement, or reporting;
- using AI features constitutes instruction to ArcSeven to process and transmit the submitted content to our AI providers as described in the Privacy Policy;
- you must not submit special category data, unlawful content, or content you lack rights to process;
- we may rate-limit, suspend, or withdraw AI features to manage cost, abuse, provider availability, or risk; and
- AI providers’ outages, errors, or terms are outside our control to the same extent as other third-party services under section 3.
8. Intellectual property
ArcSeven and its licensors own the Service, software, branding, and documentation. No rights are granted except as expressly stated. Feedback you provide may be used by us without obligation to you.
9. Fees
If paid plans apply, fees, billing periods, and taxes will be as agreed in an order form, invoice, or pricing page. Unpaid amounts may result in suspension. Except where required by law or expressly agreed in writing, fees are non-refundable once the corresponding Service period or digital deliverable has been provided.
Where you are a consumer and digital content is supplied immediately at your request, you may lose statutory cancellation rights once supply begins, to the extent permitted by the Consumer Contracts Regulations 2013.
10. Confidentiality
Each party must protect the other’s non-public information with reasonable care and use it only for performing under these Terms, except where disclosure is required by law or the information is public through no fault of the receiving party. Credentials, invite tokens, and non-public account information are confidential.
11. Disclaimer of warranties
To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, or uninterrupted or error-free operation. We do not warrant that the Service — including any AI-assisted extraction, categorisation, or suggestion — will meet your requirements, be accurate, or that defects will be corrected.
Nothing in these Terms excludes warranties or liabilities that cannot be excluded under applicable consumer protection law.
12. Limitation of liability
To the maximum extent permitted by law:
- ArcSeven Ltd, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, whether in contract, tort (including negligence), statute, or otherwise, even if advised of the possibility;
- ArcSeven Ltd shall not be liable for tax assessments, penalties, interest, or losses arising from your reliance on Service outputs (including AI suggestions), incorrect Customer Content, third-party services or AI providers, or your failure to obtain professional advice; and
- ArcSeven Ltd’s aggregate liability for all claims arising from or relating to the Service or these Terms in any twelve (12) month period shall not exceed the greater of (a) the fees you paid to ArcSeven Ltd for the Service in that period, or (b) one hundred pounds sterling (£100).
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law. If you are a consumer, these limits apply only to the extent permitted by mandatory law.
13. Indemnity
You shall indemnify and hold harmless ArcSeven Ltd and its officers, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Content; (b) your use of the Service; (c) your breach of these Terms or law; (d) tax, VAT, or regulatory matters relating to your business; or (e) disputes between you and your customers, suppliers, or users, except to the extent caused by our negligence or wilful misconduct.
14. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access immediately if you breach these Terms, create risk to the Service or other customers, or if required by law. Upon termination, your right to use the Service ends. Provisions that by nature should survive (including ownership, disclaimers, limitations, indemnity, and governing law) will survive.
15. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including network failures, third-party outages, acts of God, war, terrorism, labour disputes, or governmental action.
16. Changes
We may modify these Terms by posting an updated version and updating the “Last updated” date. Material changes may also be notified by email or in-product notice where practicable. Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service.
17. General
- These Terms and the Privacy Policy are the entire agreement regarding the Service unless we sign a separate written agreement with you.
- If any provision is unenforceable, the remainder stays in effect.
- Failure to enforce a provision is not a waiver.
- You may not assign these Terms without our consent; we may assign them to an affiliate or successor.
18. Governing law and disputes
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts where mandatory consumer law allows.
If you are a consumer, you may also use alternative dispute resolution schemes where applicable. We are not obliged to participate in such schemes unless required by law. We may seek injunctive relief in any jurisdiction to protect our intellectual property or confidential information.
19. Contact
ArcSeven Ltd
Legal: legal@arcsevenlabs.co.uk
Privacy: privacy@arcsevenlabs.co.uk
arcsevenlabs.co.uk